Returns+Warranty

Home / Returns+Warranty

Returns & Warranty

570-233-warranty

Slash Lacrosse will offer a 30-day full-refund return policy on unused, unworn products in the original packaging with all accessories and tags attached. Items returned after 30 days but within 60 days of purchase will receive an in-store credit.  Returns will not be accepted after 60 days from the date of purchase. Not all items qualify to be returned, please verify upon purchase. Customers are responsible for all shipping charges to return an item back to Slash Lacrosse.

**REFUNDS TO DEBIT CARDS:  Due to the security features of our debit machine, all refunds to a debit card must be done manually through our merchant services company.  This process can take up to 10 business days and is completely out of our control. Customers who do not wish to wait the 10 business days may receive their refund via e-transfer immediately however, there is a $2 fee for this service.  This only applies to customers who paid with debt.  Customers who paid with a credit card will have the refunded amount returned to the card used for the purchase.

Many of the items sold by Slash Lacrosse come with a manufacturer’s product warranty. Slash Lacrosse will extend all manufacturer warranties to our customers. However, all defective products will be inspected and the warranty will be granted at our discretion.

Customers are responsible for all shipping charges back to Slash Lacrosse.  See warranty information below. For full warranty details, please visit the manufacturer’s website.

WARRANTY POLICIES

TO MAKE A RETURN

Please contact Warrior Headquarters to obtain an RA # for any and all returns:

DEALER HOTLINE: (800) 968-7845

ALL returns MUST have an RA number prior to sending back any product.
Contact Warrior Headquarters or your local sales rep if you have any questions regarding the Warrior warranty policy

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON WARRIOR’S PART.  THIS WARRANTY SHALL NOT APPLY TO ANY PRODUCT THAT HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE OR MISUSE OR WHICH IS PROVEN NOT TO BE DEFECTIVE. THIS WARRANTY EXCLUDES ANY LIABILITY FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

WARP WARRANTY

Warrior Lacrosse warrants, to the original customer only, that its WARP HEAD will be free from defects during normal use for 60 DAYS from the date of original retail purchase provided: (see 1-4 below)

  1. the WARP head was purchased from an authorized Warrior Lacrosse dealer;
  2. the customer retains proof of purchase from the original transaction; (store receipt, etc.)
  3. the head has not been gratuitously abused, altered (i.e. pinched), defaced, or otherwise negligently damaged; and
  4. the return was handled properly according to the Warrior return process listed below.

Warrior, upon receipt and approval of your return, will send you an unstrung head of the same model.

Intentional alterations to heads such as dying, melting, or bending will void the warranty on all Warrior heads.
Warranty policy covers a one time replacement on the original purchased item only

HEAD WARRANTY

Warrior Lacrosse warrants, to the original customer only, that its heads will be free from defects during normal use for 6 MONTHS from the date of original retail purchase provided: (see 1-4 below)

  1. the head was purchased from an authorized Warrior Lacrosse dealer;
  2. the customer retains proof of purchase from the original transaction; (store receipt, etc.)
  3. the head has not been gratuitously abused, altered (i.e. pinched), defaced, or otherwise negligently damaged; and
  4. the return was handled properly according to the Warrior return process listed below.

Warrior, upon receipt and approval of your return, will send you an unstrung head of the same model.

Stringing components are not covered under warranty and must be replaced by the customer.

Intentional alterations to heads such as dying, melting, or bending will void the warranty on all Warrior heads.
Warranty policy covers a one time replacement on the original purchased item only

HANDLE WARRANTY

TITANIUM, COMPOSITE, AND ALL ALLOYS WITH EXCEPTION OF 6000 SERIES:

Warrior Lacrosse warrants, to the original customer only, that these handles will be free from defects including severe bends or breakage during normal use for 6 MONTHS from the date of original retail purchase provided: (see 1-4 below)

  1. the handle was purchased from an authorized Warrior Lacrosse dealer;
  2. the customer retains proof of purchase from the original transaction; (store receipt, etc.)
  3. the handle has not been gratuitously abused, altered, defaced, or otherwise negligently damaged; and
  4. the return was handled properly according to the Warrior return process listed below.

DINGS, DENTS, AND SCRATCHES MAY OCCUR DURING NORMAL USE AND ARE NOT COVERED UNDER WARRANTY.

**MEN’S & WOMEN’S ALUMINIUM 6000 HANDLES ARE NOT COVERED UNDER WARRANTY.**

Warranty policy covers a one time replacement on the original purchased item only

GLOVES, PROTECTIVE EQUIPMENT & BAGS

Warrior Lacrosse warrants, to the original customer only, that its equipment & bags will be free from defects
(i.e. stitching, material flaws) during normal use for THIRTY (30) DAYS from the date of original retail purchase provided:

  1. the item was purchased from an authorized Warrior Lacrosse dealer;
  2. the customer retains proof of purchase from the original transaction;
  3. the item has not been gratuitously abused, altered, defaced, or otherwise negligently damaged; and
  4. the return was handled properly according to the Warrior return process listed below.

Normal wear and tear can be expected and is not covered under warranty.

Warranty policy covers a one time replacement on the original purchased item only

REVISED WARRANTY: EVO PRO PROTECTIVE ONLY!

Warrior Lacrosse warrants, to the original customer only, that EVO PRO GLOVESARM PADS AND SHOULDER PADS will be free from defects (I.E. stiching, material, or mechanical flaws) during normal use for SIXTY (60) DAYS from the date of original retail purchase provided:

After 60 days for any BOA defect issues please visit http://www.boatechnology.com/repair-center/ for replacement parts and instructions.

HELMET WARRANTY

Warrior Lacrosse warrants, to the original customer only, that its Helmets will be free from defects (i.e. cracks, welding, and other material flaws) during normal use for ONE (1) YEAR from the date of original retail purchase provided:

  1. the item was purchased from an authorized Warrior Lacrosse dealer;
  2. the customer retains proof of purchase from the original transaction;
  3. the item has not been gratuitously abused, altered, defaced, or otherwise negligently damaged; and
  4. the return was handled properly according to the Warrior return process listed below.

*ALTERING A HELMET OR APPLYING PAINTS OR SOLVENTS WILL VOID THE MANUFACTURER’S WARRANTY

Normal wear and tear can be expected and is not covered under warranty.

Warranty policy covers a one-time replacement on the original purchased item only

** ALL HELMET REPAIRS MUST BE DONE BY AN AUTHORIZED WARRIOR EMPLOYEE
** REPLACEMENT PARTS ARE NOT AVAILABLE FOR RESALE

WARRANTY EXCEPTIONS

THE FOLLOWING ITEMS ARE NOT COVERED BY ANY WARRANTY POLICY:

  • Promotional items (camp giveaways, raffle items, etc)
  • Aluminum 6000 Men’s & Women’s Handles
  • 2.5mm & 3mm Goal Nets
  • ALL Mini Sticks / Mini Goals / Mini Accessories

** WARRIOR RESERVES THE RIGHT TO REPLACE ANY AND ALL CUSTOM EQUIPMENT WITH A COMPARABLE STOCK PRODUCT

RETURNS FORM

TO MAKE A RETURN

Please contact Warrior Headquarters to obtain an RA # for any and all returns:

DEALER HOTLINE: (800) 968-7845

ALL returns MUST have an RA number prior to sending back any product.
Contact Warrior Headquarters or your local sales rep if you have any questions regarding the Warrior warranty policy

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON WARRIOR’S PART.  THIS WARRANTY SHALL NOT APPLY TO ANY PRODUCT THAT HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE OR MISUSE OR WHICH IS PROVEN NOT TO BE DEFECTIVE. THIS WARRANTY EXCLUDES ANY LIABILITY FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

HEAD WARRANTY

Brine Lacrosse warrants, to the original customer only, that its heads will be free from defects during normal use for 6 MONTHS from the date of original retail purchase provided: (see 1-4 below)

  1. the head was purchased from an authorized Brine Lacrosse dealer;
  2. the customer retains proof of purchase from the original transaction; (store reciept, etc.)
  3. the head has not been gratuitously abused, altered (i.e. pinched), defaced, or otherwise negligently damaged; and
  4. the return was handled properly according to the Brine return process listed below.

Brine, upon receipt and approval of your return, will send you an unstrung head of the same model.

Stringing components are not covered under warranty and must be replaced by the customer.

Intentional alterations to heads such as dying, melting, or bending will void the warranty on all Brine heads.
Warranty policy covers a one time replacement on the original purchased item only

HANDLE WARRANTY

TITANIUM , COMPOSITE, ALL ALLOY HANDLES (**EXLUDES ALLOY 6065**)
Brine Lacrosse warrants, to the original customer only, that theses handles will be free from defects including severe bends or breakage during normal use for 6 MONTHS from the date of original retail purchase provided: (see 1-4 below)

  1. the handle was purchased from an authorized Brine Lacrosse dealer;
  2. the customer retains proof of purchase from the original transaction; (store reciept, etc.)
  3. the handle has not been gratuitously abused, altered, defaced, or otherwise negligently damaged; and
  4. the return was handled properly according to the Brine return process listed below.

DINGS, DENTS, AND SCRATCHES MAY OCCUR DURING NORMAL USE AND ARE NOT COVERED UNDER WARRANTY.

**MEN’S & WOMEN’S ALUMINIUM 6000 HANDLES ARE NOT COVERED UNDER WARRANTY.**
Warranty policy covers a one time replacement on the original purchased item only

GLOVES, PROTECTIVE EQUIPMENT & BAGS

Brine Lacrosse warrants, to the original customer only, that its equipment & bags will be free from defects (i.e. stitching, material flaws) during normal use for THIRTY (30) DAYS from the date of original retail purchase provided:

  1. the item was purchased from an authorized Brine Lacrosse dealer;
  2. the customer retains proof of purchase from the original transaction;
  3. the item has not been gratuitously abused, altered, defaced, or otherwise negligently damaged; and
  4. the return was handled properly according to the Brine return process listed below.

Normal wear and tear can be expected and is not covered under warranty.
Warranty policy covers a one time replacement on the original purchased item only

HELMET/GOGGLE WARRANTY

Brine Lacrosse warrants, to the original customer only, that its Helmets and Goggles will be free from defects (i.e. cracks, welding, and other material flaws) during normal use for ONE (1) YEAR from the date of original retail purchase provided:

  1. the item was purchased from an authorized Brine Lacrosse dealer;
  2. the customer retains proof of purchase from the original transaction;
  3. the item has not been gratuitously abused, altered, defaced, or otherwise negligently damaged; and
  4. the return was handled properly according to the Brine return process listed below.

Normal wear and tear can be expected and is not covered under warranty. Warranty policy covers a one time replacement on the original purchased item only

* All repairs must be done by Brine – replacement parts are NOT available for sale *
*Altering a helmet or applying paints, or solvents to a helmet or goggle will void the manufacturer’s warranty*

2016-17 BRINE WARRANTY POLICY

BACKYARD WARRANTY

Brine warrants, that all GOALS, LAXWALLS, 6MM nets, 4MM nets, & BACKSTOPS, will be free from defects during normal use for NINETY (90) DAYS.

WARRANTY EXCEPTIONS

THE FOLLOWING ITEMS ARE NOT COVERED BY ANY WARRANTY POLICY:

  • Promotional items (camp giveaways, raffle items, etc)
  • Aluminum 6000 Men’s & Women’s Handles

RETURNS FORM

Lacrosse helmets sold by STX are covered under Schutt Sports’ warranty terms. For more information,
please click here.
STX lacrosse and field hockey equipment and certain other STX Items (excluding pockets, stringing,
Mini-STX, accessories, promotional items (e.g. camp giveaways), finishes (e.g. chrome, paint), graphics and
overmolding) are covered by the following “Limited Warranty”: STX will replace unusable or broken
products (or provide a replacement with equal value) that break or become unusable under normal playing
conditions due to poor workmanship and/or material failure within:
Six (6 months) from the date of purchase of field hockey sticks
Six (6) months from the date of purchase of lacrosse heads (excluding chrome), handles (excluding
AL6000 series) and goggles
Three (3) months from the date of purchase of mesh
30 days from the date of purchase of protective equipment (gloves, arm guards, arm pads, shin guards
etc.) bags, accessories and apparel
Conditions For Warranty Approval:
Proof of Purchase
Delivery to the following address and the allowance of 5-7 weeks for processing:
STX
Attn: Warranty
1500 Bush Street
Baltimore, MD 21230
Warranty time period remaining on item returned.
No intentional modifications (e.g. engraving, gouging, branding, drilling, pinching, baking, dying,
bending or evidence of excessive flexing) or other deliberate abuse.
Pocket removed from any returned men’s head.
Item must have been purchased from an authorized STX dealer (store front or online).
All returned items become the property of STX.
For further inquiries email info@stx.com.

Boddam products are built to such high standards that we offer an industry leading Lifetime Warranty on workmanship.
“Workmanship is defined as our sewing and assembly.”
With the nature of Hockey and Lacrosse, and over time, materials will wear out.
When you invest in Boddam products, we will be there for any required after service.

*** To our valued customers, our support, service and warranty are well known throughout the industry. Unfortunately, we will not longer warranty the leg guard plastic. As everyone knows, goalie gear has tremendously advanced in recent years. The same can be said for shooters, shafts and heads. Better technology equals harder shots. Also, today’s athlete is much stronger and more skilled. Attending practices, we observed shot counts average between 300-400 shots with velocity dancing 80-105 mph. How the game is played today, we realize it is impossible to think that the plastic will not crack or break.***

*All other warranty coverage has not changed.

**Valid on walk in service at our factory.
Customer is responsible for shipping.

Thank you.

FOR ALL OTHER WARRANTY INQUIRIES, PLEASE FEEL FREE TO CONTACT US OR THE MANUFACTURER DIRECTLY

Back to Top